Update On Customer Dissatisfaction – (See Previous Blog Post)

Being An Only Elgon

Surface-Pro-3

Early this morning I received an email asking for me to provide feedback about my customer experience in the Microsoft Store yesterday evening (5/28/15). I was brutally honest. My experience started out well. Everyone was polite as I said in my previous blog post. However, I left dissatisfied because I’d been lied to – whether the Store created the problem or not they did not back up what a Microsoft Tech Support person had told me.

The Store Manager called me later in the morning. I explained everything to him and he offered to replace my Surface Pro 3 from the store inventory. I am having it shipped back to me so that I don’t have to get a ride to the store again (and risk having the same thing happen as before). So the Manager is doing the right thing, what should have been done last night – except…

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