Update on Ballad of Besty Buy Bonnie

Being An Only Elgon

Surface-Pro-3

(Refer to previous post regarding a refund problem Best Buy’s Geek Squad)

And so the saga comes to a conclusion, a full six weeks after it began. It turns out I was right to an extent. The alleged refund was never fully processed.  Had I not called to complain, yet again  – this time to a customer service rep named Amanda – I would still be waiting in vain.

Amanda accomplished what Bonnie and the others before her did not, could not or would not. Not only did she define “business cycle” as a monthly billing period which is, for them, 28 days, but also she scratched beneath the superficial to determine that my refund was stuck in some kind of limbo. She redirected it to the proper processing channel and, this afternoon, the money appeared back in my account – five days, 3 business days, after she initiated the action. It is, however…

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